DELIVERY AND RETURNS
We will send your order with DHL or UPS. The order is packed and shipped from our store at Baltzarsgatan 30 in Malmö within 1-2 days. Normal delivery time is 2-4 days and your parcel will be taken to your nearest representative.
Should the delivery time may be longer for some reason, you will be notified by phone or email.
You, the customer always has the right to cancel the purchase upon delivery delays. We always do our best to fulfill your order.
There may be circumstances that make it impossible to complete the order, for example, when our supplier is unable to fulfill his commitment to us.
Compensation is not payable in the event of late delivery.
Risks during transport
We provide the transportation risk from our warehouse to you (ie, damaged or lost goods). You bear the risk of possible return to us.
If the package has a visible injury, which may have affected the condition of the item you ordered, do not take it. Make a complaint directly to the delivery point and ask them to return the package to Irmas Hus AB and write the reason for the return of the package. Call or email the customer service at Irmas Hus AB and report it.
Should any of the items you ordered have a considerable longer delivery time than other items, we can in some cases split your order. As a customer, you’ll never pay more than the agreed original shipping.
Sweden: 95 SEK for orders under 2000 SEK.
Free shipping on orders over 2000 SEK.
Within EEC: 20€
Outside EEC: 30€
(we do not ship to all countries)
PICK UP IN STORE
If you select shipping option pick up in store, you can, from the time you receive an order confirmation pick up your order at our store at Baltzarsgatan 30 in Malmö. The order should be picked up in the store within 5 days from the order.
Orders placed outside of Sweden are shipped by UPS ,DHL or TNT
We have no free returns.
Contact us to get a return label and you can drop the return shipment at nearest DHL or UPS service center.
The cost of the return shipment will be deducted from the reimbursement of your payment.
Returns together with receipt or order confirmation will be sent to the following address:
IRMAS HUS AB
211 36 MALMÖ